Shipping info

PROCESSING AND SHIPPING

Please allow for 1-2 business days for processing at our fulfillment centre before your order is shipped. Orders placed after 2pm Friday will start processing the following Monday. Shipping times are calculated after processing and after the item has shipped. Once Orders are placed they cannot be changed. Returns can still be made. Imperative is not responsible for unforeseen delays due to the Postal Service.

We are not responsible for lost or stolen items once delivered or an incorrectly entered address. Once items have been scanned as delivered to the customer's address, it is up to the customer to claim any missing or stolen items with the appropriate Postal Carrier or credit card.

Any orders delivered damaged must be reported within 14 days and the damaged package must be delivered to your local USPS office for us to file a claim on your behalf.

DOMESTIC ORDERS

Unless otherwise selected, all domestic orders are shipped by La Poste Suisse. Once processing is complete, shipping time will take 2-4 days depending on the final destination.
While most domestic shipments deliver within 3 business days from ordering, please allow up to 4 business days for delivery of your item as processing times and shipping times may vary.
We do not split shipments. Orders ship once all items in an order are ready for shipment.
Any packages returned for INCOMPLETE/ INCORRECT address will be shipped again at the customers expense.

INTERNATIONAL ORDERS

Shipping address cannot be a P.O. Box or APO/DPO/FPO.
All applicable custom fees, taxes and duties are the sole responsibility of the customer as Imperative does not collect these prior to shipment. Please contact your country's customs office for respective charges and rates on packages coming outside of your country. We are required to state the value of your order directly on the package by the custom authorities. Rarely, custom agents may delay delivery of some packages as it is at their sole discretion to release them.
Once an order is placed you are responsible for all original shipping charges, applicable custom import fees and the cost of return shipping back to us. This includes any shipment that is refused delivery as a CHF ‌15.90 return shipping fee will also be deducted from your refund.
Please note - due to cost restrictions we cannot split ship international orders. If one or more items on the order is on back-order, they will be shipped out once the order is complete.

SHIPPING RATES AND TIMES

NOTE: All Shipping times are after 2 day processing.

UPDATE: Due to COVID-19 LA POSTE has been experiencing delays on Priority Mail Shipments.

DOMESTIC

INTERNATIONAL